R E T U R N P O L I C Y
We strive to achieve high quality service to make you feel a welcome member of the MagdaleneD family. If there is a problem with your order, feel free to contact us for assistance. MagdaleneD will happily exchange or refund any unaltered, unworn, unwashed art wear items returned in their original packaging with all MagdaleneD garment tags still attached. Please request a return of your MagdaleneD product within 5 working days of the delivery date.
In the event that you receive either an incorrect or defective item, MagdaleneD will assume full responsibility for the prompt replacement and delivery of your product. MagdaleneD art wear products are made by hand and are characterized by subtle variances. Vive la différence!
Discounted items from previous collections and custom items are to be considered as final sales and are not eligible for exchange or for refund.
E X C H A N G E S
If you chose to exchange your MagdaleneD product for a different variation, size version or for a different fashion item, you will be charged or refunded the price difference between the return product and your new selection. Please note that you will bear the return shipping cost. Please request a return of your MagdaleneD product within 5 working days of the delivery date. You will be contacted by email regarding cost differences and shipping charges.
Your request for an exchange or return will be processed for unaltered, unworn, unwashed fashion items returned with packaging, accompanying documents, and all MagdaleneD garment tags still attached. Please return your MagdaleneD product within 7 working days of the courier delivery date. As soon as we receive the returned product, we will process your request and notify you via e-mail within approximately 5-6 working days.
R E F U N D S
If you decide to return your MagdaleneD art wear product, please request a refund of your MagdaleneD product within 5 working days of the courier delivery date. We will refund any unaltered, unworn, unwashed fashion items returned in their original packaging with all MagdaleneD garment tags still attached. Returns that do not meet these criteria will not be accepted and will be returned to you.
Once we receive your returned product, we will notify you by email that it has been processed. You will refunded the full purchase amount. We will credit the amoumt your original payment method (eg by Mastercard for a Mastercard purchase). Your refund will be completed within 9 working days from the date we receive your return product.
C U S T O M E R C A R E A D D R E S S
Please use the following address for all MagdaleneD product returns:
MagdaleneD Customer Care
Τel: +30 697 9981493